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SCALEHOUSE HOLDINGS CO LLC

Privacy Policy

Last updated: November 3, 2026

Important notice regarding text messaging data

SCALEHOUSE HOLDINGS CO LLC (“we”, “us”, or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Who we are and what this policy covers

This Privacy Policy explains how SCALEHOUSE HOLDINGS CO LLC, doing business as Scale House, collects, uses, shares and protects information about you when you visit scalehouse.company, fill out one of our forms, book a call, text or email us, buy or use one of our programs, or join one of our communities (together, our “services”).

Scale House is one of several related brands (The Recruiting School, The Sales Therapist and Scale House). Each brand’s website has its own privacy policy, and this one covers only information collected through Scale House. Some of our programs are delivered on third-party platforms such as Skool. Those platforms have their own privacy policies, which also apply when you use them.

2. Information we collect

Information you give us

  • Contact details: name, email address, phone number, and, where relevant, mailing address.
  • Business and application details: your answers on our forms and applications, such as your company, role, industry, team size, revenue range, goals and challenges.
  • Booking details: the date and time of calls you book, and anything you tell us when you book.
  • Purchase details: what you bought, when, and how much you paid. Card payments are processed by our payment providers (such as Stripe, including through Skool). We do not receive or store your full card number.
  • Communications: messages, emails, texts, direct messages and support requests you send us, and notes from calls with our team. Calls and coaching sessions may be recorded or transcribed where we have told you so or where the law otherwise allows.
  • Community and program content: posts, comments, questions, assignments and results you share in our programs and communities.
  • Consent records: opt-in records and timestamps for all communication channels (SMS, email, and others), including the exact wording you agreed to.

Information collected automatically

  • IP address, browser type, device information
  • Website usage patterns and analytics, such as the pages you visit, the links you click and the site that referred you
  • Cookies, pixels and similar technologies (see section 6), including campaign information in links, such as UTM tags

Information from other sources

  • Platforms where you interact with us, such as Skool (membership and purchase status), Instagram and Facebook (for example, when you message us or respond to one of our ads or posts), and our scheduling and payment providers.
  • People who refer you to us, and publicly available business information, such as your company website or professional profile.

3. How we use your information

We use collected data for:

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and services you have requested
  • Reviewing applications and matching you with the right program and the right person on our team
  • Sending you marketing by email, and by text only if you have separately opted in to marketing texts
  • Measuring and improving our advertising, including on Meta platforms (Facebook and Instagram)
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent
  • Enforcing our Terms of Service, complying with the law, and protecting our rights and the rights of others

4. SMS messaging & compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Appointment and service messages include messages that follow up on an inquiry, application or booking request you sent us, such as an invitation to choose a time for the call you asked about. Marketing messages, such as offers and promotions, are sent only if you have separately opted in to marketing texts.

Opt-in & consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
  • Consent to receive text messages is not a condition of purchase

Opt-out instructions

  • You can cancel SMS notifications at any time by replying STOP
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed within 24 hours

Message frequency & content

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & support

  • Reply HELP for assistance, or contact us at jaxon@scalehouse.company
  • Customer support is available during regular business hours

Carrier information

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records. Full detail on message frequency, rates, and how to stop messages is in the SMS messaging terms at the top of our Terms of Service.

5. Information sharing & disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

  • Third-party vendors who assist in our operations, for example: customer relationship management and messaging (such as GoHighLevel), course and community hosting (such as Skool), payment processing (such as Stripe), appointment scheduling, website hosting and analytics, email, video calls, and social media messaging tools
  • SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security

Advertising partners

  • If we use advertising tools such as the Meta Pixel, the advertising platform may receive information about your visits to our website (see section 6). This never includes your SMS opt-in data or consent records.

Legal compliance

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business transfers

  • In the case of mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under the terms of this policy

With your permission

  • When you ask us to, for example when you ask to be introduced to someone

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Cookies, pixels & advertising

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services and our advertising

We may use advertising pixels and tags, such as the Meta Pixel, to understand which ads lead people to our website and to show our ads to people who have visited it. These tools may collect information such as your IP address, device, and the pages you view, and the advertising platform handles that information under its own privacy policy.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website. You can manage how Meta uses information for ads in your Facebook or Instagram ad settings. Where state law requires it, we treat a Global Privacy Control signal from your browser as a request to opt out of targeted advertising for that browser.

7. How long we keep information

We keep personal information for as long as we need it for the purposes in this policy: to provide the services, keep business and tax records, resolve disputes, and enforce our agreements. We generally keep SMS consent and opt-out records for at least five years after your last interaction with us, so that we can show you agreed to the messages you received and that we honored any request to stop. When we no longer need information, we delete it or de-identify it.

8. Data security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

9. Your rights & choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing emails by clicking “unsubscribe” in any of our emails
  • Opt out of SMS messages by replying STOP
  • Request information on how we process your data
  • Withdraw consent at any time for future communications

Additional rights in some US states

Depending on the state you live in, and whether that state’s privacy law applies to us, you may also have the right to: confirm whether we process your personal information; get a copy of it in a portable format; correct it; delete it; and opt out of targeted advertising, the “sale” of personal information as your state defines it, and certain profiling. We will not discriminate against you for using these rights.

To make a request, contact us using the details in section 14. We will need to verify your identity before acting on it, and an authorized agent may make a request for you with proof of authority. We respond within the time your state’s law requires. If we decline your request, you may appeal by replying to our decision, and if you are not satisfied with the outcome of the appeal you may contact your state attorney general.

10. Children’s privacy

Our services are for adults. They are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

11. Third-party links & platforms

Our website may contain links to third-party websites and platforms, including Skool, Instagram, Facebook and our scheduling and payment providers. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by SCALEHOUSE HOLDINGS CO LLC.

12. Where we process information

We are based in the United States, and we and our service providers store and process information in the United States. If you use our services from outside the United States, you understand that your information will be transferred to and processed in the United States.

13. Changes to this privacy policy

We may update this policy periodically. The latest version will always be available on our website with the date it was last updated. For significant changes, we will notify you by email or through a notice on our website.

14. Contact us

If you have questions about this Privacy Policy, want to make a privacy request, or want to know how your information is handled, contact us at:

SCALEHOUSE HOLDINGS CO LLC
518 S 2420 W, Provo, UT 84601, United States
Phone: +1 877-302-8612
Email: jaxon@scalehouse.company
Website: scalehouse.company

By using our website and services, you consent to this Privacy Policy.