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SCALEHOUSE HOLDINGS CO LLC

Terms of Service

Last updated: November 3, 2026

Please read these Terms carefully. Section 18 requires most disputes to be resolved by binding individual arbitration, not in court, and waives your right to a jury trial and to bring or join a class action. You can opt out of arbitration within 30 days, as explained in section 18.

SMS messaging terms & compliance

1. Program description

SCALEHOUSE HOLDINGS CO LLC sends text messages to people who provide their phone number on scalehouse.company and check an SMS consent box. Two kinds of messages are available, and each has its own checkbox. Non-marketing messages include appointment reminders, service-related messages about your account and responses to your inquiries. Marketing messages include special offers, discounts and new product updates. Checking either box is optional and is not a condition of any purchase. Message frequency varies, and message and data rates may apply.

2. Cancellation instructions

You can cancel the SMS service at any time. Simply text STOP to the same number that sent you messages. Upon sending “STOP”, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support information

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to jaxon@scalehouse.company or call +1 877-302-8612 during business hours.

4. Carrier liability

Carriers are not liable for delayed or undelivered messages.

5. Message & data rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age restriction

You must be 18 years or older to participate in our SMS program.

8. Privacy policy

For privacy-related inquiries, please refer to our Privacy Policy.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

9. What appointment and service messages include

Appointment and service messages are messages about something you asked us for. They include: following up on an inquiry, application or call request you submitted, including inviting you to choose a time for the call you asked about; confirming, reminding you of, and rescheduling calls you have booked; messages about a program or account you have with us; and replies to your questions. They do not include offers or promotions. We send marketing text messages only to people who have separately opted in to marketing texts.

General terms

1. About these Terms

These Terms of Service (the “Terms”) are a binding agreement between you and SCALEHOUSE HOLDINGS CO LLC, doing business as Scale House (“Scale House”, “we”, “us” or “our”). They apply to our website at scalehouse.company (the “Site”) and to our programs, courses, coaching, communities, licenses, calls, content and messages (together with the Site, the “Services”).

By using the Services, submitting a form, booking a call, or making a purchase, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Some purchases come with additional terms, such as terms shown at checkout or a signed agreement, order form or proposal (a “Written Agreement”). If a Written Agreement conflicts with these Terms, the Written Agreement controls for that purchase. Otherwise, these Terms apply.

2. Eligibility

  • You must be at least 18 years old to use the Services.
  • Our Services are designed for business owners, sales leaders, and sales and recruiting professionals, and are offered for business and professional purposes, including your own career development.
  • If you use the Services or make a purchase on behalf of a company, you confirm that you have authority to bind that company to these Terms, and “you” includes that company.
  • You agree to give us accurate information and to keep it up to date.

3. Our services

Scale House offers:

  • ScaleHouse Enterprise, a company-wide license to our training platform and materials for a single organization. Enterprise is sold on a call and is governed by a separate written agreement (see section 9).
  • The Project, a mastermind group. Admission is by application only and at our discretion.
  • Information about, and introductions to, the programs of our affiliated brands, The Recruiting School and The Sales Therapist. Those programs are sold and delivered by the entity named at their checkout or in their agreement, under that brand’s own terms.
  • Calls, consultations and free content.

The details of each program, such as its length, format, number of sessions, and what is included, are those described at the time you buy or in your Written Agreement. We may update content, curriculum, schedules, coaches, tools and platforms from time to time to improve the Services, as long as the overall substance of what you bought is kept. Live sessions may be rescheduled. Unless your Written Agreement says otherwise, access to a program ends when its stated term ends.

Admission to application-only programs, such as The Project, is at our sole discretion. Submitting an application or booking a call does not guarantee acceptance.

4. No guarantee of results; earnings disclaimer

We do not guarantee any result, including any number of recruits, hires, sales, revenue, income or profit. What you get out of the Services depends on you and on things outside our control, including your effort, skill, experience, consistency, market, location, company, product, compensation plan, team, timing and economic conditions.

Any figures we share, such as revenue, team sizes, recruiting numbers, sales results or income, whether ours, our clients’ or our coaches’, are examples of what particular people achieved. They are not promises, projections or typical results, and you should not rely on them as a prediction of your own. Results vary widely, and some people see little or no improvement.

You are solely responsible for your own decisions, actions and results, including how you recruit, hire, pay, manage and sell, and for complying with the laws that apply to your business.

5. Testimonials and examples

Testimonials, case studies, reviews and success stories on the Site, in our ads and on social media reflect the real experiences of the people who gave them. They are not typical, and your results will vary. Some people featured may be clients, team members, coaches, partners or affiliates of ours, or may have received a discount, free access or a commission. Where that connection would matter to you, we aim to disclose it.

6. Educational purposes only; not professional advice

The Services are for general educational and informational purposes. They are not legal, tax, accounting, financial, investment, employment, medical or mental health advice, and using the Services does not create any attorney-client, advisor-client, or clinician-patient relationship. Before acting on anything you learn from us, especially on hiring, compensation, contracts, employment classification, licensing or regulatory matters, consult a qualified professional who knows your situation.

The Sales Therapist provides mental performance coaching. It is not therapy, counseling, psychotherapy, or any form of medical or mental health diagnosis or treatment. Some of our coaches hold professional or clinical licenses. When they work with you through any of our brands, they act only as coaches, and no therapist-client relationship is formed. Coaching is not a substitute for care from a licensed professional. If you are in crisis or thinking about harming yourself, call or text 988 (the Suicide & Crisis Lifeline) or call 911.

7. Accounts and access

  • Each login, seat and membership is for one named person only. You may not share your login, let anyone else use your account, or share access with people outside your purchase.
  • You are responsible for keeping your login details confidential and for everything that happens under your account.
  • If you suspect unauthorized use of your account, notify us immediately at jaxon@scalehouse.company.

8. Intellectual property and your license

The Site and all of our Services and materials, including courses, videos, recordings, frameworks, scripts, templates, worksheets, playbooks, trainings, names, logos and branding, belong to SCALEHOUSE HOLDINGS CO LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws.

When you buy or are given access to the Services, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the materials for your own internal business or professional use while your access lasts. You may use what you learn, including our scripts and templates, in running your own business. Unless we agree otherwise in writing, you may not:

  • copy, share, resell, sublicense, rent, publish or distribute any of our materials, in whole or in part;
  • record, screenshot, download or capture any live session, call, course video or community content, except where we provide a download feature for your personal use;
  • use our materials to create or teach a competing course, coaching program, community or product, or teach them to people outside your own organization;
  • scrape the Services, or use our materials to train or build any artificial intelligence or machine learning tool; or
  • remove any copyright or other proprietary notice, or use our names, logos or branding without our written permission.

You may download and/or print one copy of individual Site pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. All rights not expressly granted to you are reserved.

9. Enterprise licenses

Enterprise licenses are sold to organizations and are governed by a Written Agreement signed by both parties. That agreement sets the price, term, number of users and permitted use, and it controls if it conflicts with these Terms. Unless it says otherwise:

  • the license covers only the licensee’s own organization and its own employees and individual contractors who work for it, and only for its internal use;
  • the licensee may not share access with, or deliver our materials to, any other company, client, franchisee, dealer or affiliate, and may not resell or white-label them;
  • each authorized user must have their own login and must follow these Terms, and the licensee is responsible for its users; and
  • when the license ends, all access ends and the licensee must stop using our materials and delete any copies.

10. Payments, renewals, cancellations and refunds

  • Payment. Prices, payment options and billing terms are those shown at checkout or in your Written Agreement. Payments are processed by third parties, such as Skool and Stripe, and you agree to their terms when you pay through them. You authorize us and our payment providers to charge your payment method for all amounts you agree to, plus any applicable taxes.
  • Payment plans. If you choose a payment plan for a program with a set price or length, you are agreeing to pay the full price, and you remain responsible for every scheduled payment even if you stop using the program, unless your Written Agreement says otherwise. If a payment fails, we may pause your access until it is paid.
  • Renewals. If a membership or subscription renews automatically, the price and renewal period will be shown at checkout, and it will keep renewing and charging your payment method until you cancel. You can cancel at any time through the platform you bought on (for example, in your Skool account settings) or by contacting us before the next renewal date. Cancelling stops future charges; your access continues until the end of the period you have paid for.
  • Refunds. Because our programs give you immediate access to digital content, coaching time and proprietary materials, all sales are final and we do not offer refunds, except as required by law or as expressly stated in writing at checkout or in your Written Agreement. If a written refund policy or guarantee applies to your purchase, its conditions control.
  • Chargebacks. If you have a billing problem, please contact us first so we can fix it. If you dispute a valid charge with your bank or card issuer instead, we may suspend your access while the dispute is open and may provide your purchase, access and usage records to the payment processor.
  • Price changes. We may change our prices at any time. A price change will not affect a purchase you have already made, and for a renewing membership we will give you notice before a new price applies.

11. Third-party platforms

We deliver and support the Services using third-party platforms, including Skool (courses and community), Stripe (payments), GoHighLevel (our customer records, scheduling, email and text messaging), and Meta (Facebook and Instagram, including direct messages and ads). Your use of those platforms is also governed by their own terms and privacy policies. We do not control them and are not responsible for their availability, outages, errors, changes or policies, or for any loss caused by them.

The Site may link to third-party sites and products. A link is not an endorsement. Your dealings with any third party are solely between you and that third party.

12. Community rules and conduct

Our communities, group sessions and masterminds work because members trust each other. When using the Services, you agree not to:

  • harass, threaten, demean or discriminate against anyone, or post hateful, obscene or unlawful content;
  • spam, recruit, sell, or solicit other members or their teams without our permission, or use member information for your own marketing;
  • share another member’s personal or business information, or anything said in a private session, outside the community;
  • post content that infringes anyone’s rights, or that is false or misleading;
  • interfere with the Services, attempt to access accounts or data you are not authorized to access, or upload malicious code; or
  • violate any law or these Terms.

Confidentiality. In masterminds such as The Project, and in any group session, you agree to keep confidential the business information other members share, and to use it only to take part in the program.

Recordings. Group sessions, live trainings and events may be recorded and made available to members of that program, and may be used in our course materials. By attending, you consent to being recorded. If you would rather not appear, you may keep your camera off and use chat. We may also record or transcribe calls with our team for training, quality and record-keeping, and we will tell you when we do.

13. Content you share with us

You keep ownership of the content you post or submit, such as comments, posts, photos and videos. By posting or submitting it to us, through the Site, our communities, social media or any other channel, you confirm that you own it or have permission to share it, and you grant us a royalty-free, worldwide, non-exclusive, perpetual license to use, host, copy, modify, display and distribute it in connection with the Services and our business.

Testimonials. If you give us a testimonial, review, or share your results with us for publication, you allow us to use it, along with your name, likeness, company and title, in our marketing. You confirm it is truthful and reflects your honest experience. You can ask us to stop using it in new materials at any time.

Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.

14. Suspension and termination

We may suspend or end your access to all or part of the Services, without notice, if we reasonably believe you have broken these Terms, shared or misused our materials, failed to pay, behaved in a way that harms other members or our business, or acted unlawfully. If we end your access for any of these reasons, you are not entitled to a refund, and any unpaid amounts remain due. You may stop using the Services at any time; the cancellation terms in section 10 apply to any paid membership.

Sections 4 to 6, 8, 10 (for amounts owed), 12 (confidentiality), 13 and 15 to 21 survive the end of your access.

15. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure, that any information is complete, accurate or current, or that the Services will meet your requirements or produce any particular outcome.

16. Limitation of liability

To the fullest extent permitted by law:

  • SCALEHOUSE HOLDINGS CO LLC, its affiliates, and their respective owners, officers, employees, coaches, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any lost profits, revenue, business, opportunities, goodwill or data, arising out of or related to the Services or these Terms, even if we were told they were possible; and
  • our total liability for all claims arising out of or related to the Services or these Terms will not exceed the greater of the amount you paid us for the Services in the 12 months before the event giving rise to the claim, or US $100.

Some states do not allow some of these limits, so they apply to you only to the extent your state’s law allows.

17. Indemnification

You agree to defend, indemnify and hold harmless SCALEHOUSE HOLDINGS CO LLC, its affiliates, and their respective owners, officers, employees, coaches, contractors and agents from any claims, causes of action, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the Services; content you submit; your breach of these Terms or of any law; or how you run your business, including your recruiting, hiring, compensation, sales and marketing practices.

18. Dispute resolution and binding arbitration

Talk to us first. If you have a dispute with us, you agree to first email us at jaxon@scalehouse.company with a description of the problem and what you are asking for, and to try in good faith to resolve it with us for at least 30 days before starting arbitration. We will do the same before bringing a claim against you.

Binding arbitration. If we cannot resolve it, you and we agree that any dispute, claim or controversy arising out of or relating to the Services or these Terms, including whether this section applies, will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its rules then in effect for the type of dispute. The arbitration will be held in Utah County, Utah, or by video or on written submissions if the parties agree or the rules allow. The arbitrator may award the same individual relief a court could. Judgment on the award may be entered in any court with jurisdiction. This agreement is governed by the Federal Arbitration Act.

Class action waiver. You and we may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not combine more than one person’s claims. If this class action waiver is found unenforceable for a claim, that claim must be decided in court, not in arbitration.

Jury trial waiver. You and we each waive any right to a jury trial.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may ask a court for an injunction or other emergency relief to stop infringement or misuse of intellectual property or confidential information.

30-day opt-out. You may opt out of this arbitration agreement by emailing jaxon@scalehouse.company within 30 days after you first accept these Terms, with your name, the email address you use with us, and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms.

Courts. For any dispute not subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Utah County, Utah.

Time limit. To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.

19. Governing law

These Terms and any dispute between you and us are governed by the laws of the State of Utah, without regard to its conflict of law rules, except that section 18 is governed by the Federal Arbitration Act.

20. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Site with a new “Last updated” date, and for material changes we may also notify you by email. Changes apply from the date they are posted, except that they will not change the terms of a purchase you have already made or a dispute that has already arisen. By continuing to use the Services after we post changes, you accept the updated Terms.

21. General

  • Entire agreement. These Terms, our Privacy Policy, and any Written Agreement are the entire agreement between you and us about the Services, and replace any earlier statements, including anything said on a sales call or in marketing.
  • Severability. If any part of these Terms is found unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect.
  • No waiver. If we do not enforce a right, that is not a waiver of it.
  • Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours, including to an affiliate or to a successor in a merger, reorganization or sale of our business.
  • Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as platform outages, internet failures, illness, natural disasters or government action.
  • Relationship. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.
  • Electronic communications. You agree that we may give you notices and agreements electronically, including by email and by posting them on the Site, and that these satisfy any requirement that they be in writing.
  • Headings. Section headings are for convenience only.

22. Contact

For any questions regarding these Terms of Service, please contact us at:

SCALEHOUSE HOLDINGS CO LLC
518 S 2420 W, Provo, UT 84601, United States
Phone: +1 877-302-8612
Email: jaxon@scalehouse.company
Website: scalehouse.company

By using our website and services, you consent to these Terms of Service.